Cancellation & Duplicate Order Policy

This policy governs cancellation requests and duplicate submissions.

1. Cancellation Rules

• Orders already in progress may not be cancelable.
• If provider supports stop/cancel, balance is adjusted by undelivered portion only.
• Completed orders cannot be canceled retroactively.

2. Duplicate Orders

• Placing multiple orders for the same link and same metric may conflict delivery.
• Duplicate orders may be delayed, partially processed, or rejected.
• Users are responsible for checking active orders before submitting new ones.

3. Balance Handling

• Approved cancellation credits are returned to account balance, not direct cash by default.
• Chargebacked or disputed payments are not eligible for promotional credit recovery.

4. Abuse Prevention

Repeated cancel-and-reorder behavior intended to exploit pricing or refill can lead to account limits or suspension.

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