RanoSocial PolicyCancellation & Duplicate Order Policy
This policy governs cancellation requests and duplicate submissions.
1. Cancellation Rules
- Orders already in progress may not be cancelable.
- If provider supports stop/cancel, balance is adjusted by undelivered portion only.
- Completed orders cannot be canceled retroactively.
2. Duplicate Orders
- Placing multiple orders for the same link and same metric may conflict delivery.
- Duplicate orders may be delayed, partially processed, or rejected.
- Users are responsible for checking active orders before submitting new ones.
3. Balance Handling
- Approved cancellation credits are returned to account balance, not direct cash by default.
- Chargebacked or disputed payments are not eligible for promotional credit recovery.
4. Abuse Prevention
Repeated cancel-and-reorder behavior intended to exploit pricing or refill can lead to account limits or suspension.
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